How Silver Lakkes handles your personal information.

Effective Date: April 22, 2026

Silver Lakkes respects your privacy and is committed to protecting personal data collected through our website and booking communications. This Privacy Policy explains what we collect, how we use it, and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us, including your full name, email address, phone number, travel date preferences, selected experience package, and any message details submitted through our inquiry form.

We may also collect limited technical information such as browser type, referring pages, and cookie-related data to improve website performance and user experience.

2. How We Use Your Information

Your information is used to respond to inquiries, prepare quotations, manage reservations, communicate itinerary updates, and provide customer support before and after your journey.

We may use aggregated website data to improve our pages, services, and booking flow. We do not sell your personal data to third parties.

3. Cookies and Similar Technologies

Our website may use cookies to remember preferences, understand traffic patterns, and support core functionality. You can control cookies through your browser settings; however, disabling certain cookies may affect site performance.

4. Data Sharing

We share personal data only when necessary for service delivery, such as with trusted operational partners involved in confirmed travel arrangements, or when required by applicable law or regulatory authorities.

5. Data Protection

We apply reasonable technical and organizational safeguards to protect personal data against unauthorized access, misuse, alteration, or disclosure. No internet-based system can guarantee complete security, but we continuously maintain responsible protection practices.

6. Data Retention

Personal information is retained only as long as needed for inquiry handling, booking administration, legal compliance, and legitimate business operations.

7. Your Rights

You may request access, correction, or deletion of your personal data, subject to legal obligations and operational requirements. To submit a request, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites and encourage you to review their policies separately.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be published on this page with an updated effective date.

10. Contact Us

For privacy-related questions, please contact Silver Lakkes at journeys@silverlakkes.com or +60 12 847 2291. Our operational address is Kuah Marina, Langkawi, Kedah, Malaysia.